Buying from Japanese Stores: Revisiting Tenso with Liz Lisa

Even a year after writing my Tenso article I get questions on it or readers still don’t know about using it. So I thought I’d revisit using it and show how it works on Liz Lisa (previous post has popular Murua/Emoda/Laguna Moon store Runway Channel). I’m not going to discuss what Tenso does except to say it allows you to buy from any website in Japan. You can read the original article to find out more.

I’m instead going to show you step-by-step site ordering to make those with no prior ordering experience from Japanese stores comfortable and / or those with little Japanese knowledge to make you feel more comfortable in doing so.

Confession time: (if you haven’t read my twitter) I ordered clothes from Liz Lisa. FUUUUUU Liz Lisa is like my Brokeback Mountain, every so often I get the itch and I just can’t quit it. FUUUU I wanna be girly and cute. Which seems more hilarious the older I get (oh well…).

Liz Lisa’s website has so much cute lately.

Even on its website it says use Tenso.

Step One:  Sign up for Tenso

Again if you need help visit previous post.

Step Two: Sign up for Liz Lisa (or other website)

On the top of the Liz Lisa page click on “Make a new account”

Fill out the beginning account fix.

Check your e-mail

The bottom one is my account creation e-mail. Click on it.

Inside the e-mail you will have the edit address link. Click on it.

You will need to use Japanese to do your name but the rest is done in English font.

Click the pink button at the bottom to OK.

Step Three: Shop (YAY!)

I plan on buying this top so I translated its instructions. After you accept color, size and number add to your cart.

Step Four: Check Out

These three are currently on my wishlist so it’s what I chose. Anyways, check out! Click the button.

Accept your Tenso address as your shipping address.

 Click the button to confirm your purchase.

And you’re done!

Like regular stores you’ll get a confirmation e-mail that your order has been received and then one once it has been shipped (usually next day).

Hope this helps! :dotbow:

Sometimes if you’re making a big purchase or you’ve never bought from overseas your card company may say no, and you’ll have to deal with them. The only time that happened to me is I bought something an hour before on my card in person in Houston and then from a Japanese webstore and my bank was like… omggirlcan’tshopthatmuch  :lolpastel:

#challengeaccepted  :happydance:




  1. September 4, 2012 / 11:40 am

    Aaaaaaaaa I wish I didn’t read this T_T Now I will buy more and more clothing….

  2. September 4, 2012 / 12:12 pm

    Oh noooooooo. More shopping I will be doing soon…………

    Seriously, so much thanks for this awesome tutorial <3

  3. September 4, 2012 / 1:00 pm

    This is so usefull, I didn’t realise foreigners could buy from their online store. One question though, what are there sizes and how would this fit someone who isn’t japanese (as they are usually quite petite).

    • Mitsu
      September 4, 2012 / 1:04 pm

      In fitted items like pants they have a S and M size. It’s more like XS and S in European/American sizing. Elastic items and blouses are more of an European/American M size. Free size is a common Japanese clothing size, which just means it’s either got give or to check the measurements. Liz Lisa kindly provides measurements of their clothing :)

  4. Nora
    September 4, 2012 / 3:16 pm

    hey mitsu,

    i realize this sounds really random but i ll be leaving okinawa in a week to go back home to austria for half a year.
    but will be stopping buy in tokyo for two weeks before that to meet some friend and shop around.
    I was wondering if maybe you would like to grab a coffe together. i really like your blog and you seem to know so much about live in tokyo!
    i sound so creepy, im sorry! :sage:

  5. September 4, 2012 / 5:16 pm

    Sorry but I’m in Texas now. You can check my about me page or twitter so see where I’m at, but other than 2 months or so out of the year I’m back in the States :)

    • Nora
      September 9, 2012 / 5:29 pm

      aww, i didnt realize, sorry that is too bad! :sweatbubble:
      thanks for replying though :bow:

  6. September 4, 2012 / 5:56 pm

    You’re in Texas?! I live in Houston, are you staying for long I’d love to meet you too :D

    • September 4, 2012 / 6:21 pm

      I live in Houston and have for some time on and off but I don’t meet people off line unless I get to know people first. Chat me up on twitter or instagram or such :heartcat:

      • September 4, 2012 / 7:50 pm

        Ok :3 i’ll private-message my twitter to your tumblr~

  7. September 4, 2012 / 9:11 pm

    Wow! I love this post. I always wanted to shop at Liz Lisa and wondered how people do it out of Japan! Thanks so much!

  8. September 4, 2012 / 9:29 pm

    I’m a huge Liz Lisa fanatic and I’ve been using Tenso to shop with them ever since they revamped their site :stepup: I’m glad you shared this tutorial, it seems that a lot of people don’t know about it!

    Liz Lisa recently introduced a point system too, so for people who shop there a lot, using Tenso allows you to accumulate points like at the physical stores. :loveword:

  9. iwcanell
    September 5, 2012 / 11:30 am

    hi mitsu :) maybe you dont know.. but is it possible to order via tenso also from cocolulu? because i think there is a problem with it .. like when colu package would be received to tenso, they would have to pay for the package and they dont do it..
    so well.. i dont know if its true, i love colu and its way hard to order the clothes from there.. i would like to know if you have some knowledge about it .. thank you :)
    have a nice day :)

    • September 5, 2012 / 11:42 am

      Hey! cod type of thing? I don’t but 109 web store does have Cocolulu items and I think rakuten stores do too :)

  10. September 5, 2012 / 12:00 pm

    I fall victim to Liz Lisa every once and awhile too! The designs are always so pretty and girly~ I’m sure I’ll be picking up some items from them when I get to Japan.

    Lately I’ve been shopping at Tobi though, they stock some gorgeous dresses and skirts and new arrivals are 30% off! Also you get 50% off your first order, and another 50% off for every 5 friends you refer. My referral URL is if you want to check it out :D

    Thank you for the in depth tutorial by the way!! :stars:

  11. Camuika
    September 6, 2012 / 7:03 am

    May i ask if Esperanza has tenso? If so, I don’t know where to click

  12. September 7, 2012 / 6:24 am

    That’s useful tips!
    My French friend uses Tenso too.
    I helped to read the e-mail once. The shop (not LizLisa) shipped it to Tenso, but she thought they haven’t hahaha.
    I guess sometimes it’s hard to understand Japanese shop system…

  13. September 16, 2012 / 10:07 am

    OMG, this must be my favorite post ever! I’ve tried Tenso myself first, but I got confused and didn’t know where to put what in the adress, and I was scared that I made mistakes, so I’ve never actually ordered anything.

    But with your help from this post, I just might! Thank you SO MUCH for this post! :korila: I’m such a happy girl now, because Liz Lisa is my favorite brand worldwide. :alpaca:

  14. Erica
    October 28, 2012 / 6:11 pm

    May I ask how much the cost was with and without Tenso fees?

    • Mitsu
      October 29, 2012 / 1:16 pm

      Tenso fees per package are usually 980 yen

  15. December 5, 2012 / 11:03 pm

    Aww, I tried that, and it kept telling me to check my card and expiration date again…. I tried to buy the trunk lucky pack when it came out. First it went slowly, since so many people were on trying to get it before it sold out, and it went through up until the end, when it said there was a problem, and before I could try again, it booted me out because my shopping cart had expired! Then it wouldn’t let me buy it…. I had to use the shopping service and cross my fingers! (They haven’t sent my money back, but I’m still not sure I got it)

    But I’m glad to know I was doing it right! Thanks for confirming, now I just need to find out what was wrong.

  16. Keirabug
    December 24, 2012 / 1:23 am

    In the same screen shot as the “Click this button to use this address”, what does the other pink button say?

    • Mitsu
      December 27, 2012 / 2:13 pm

      Sorry a bit unsure what you’re talking about :(

  17. Pauline
    February 22, 2013 / 1:49 am

    Hi Mitsu

    Tried ordering from Murua runway store but they are requesting for a mobile number apart from the Tenso telephone number for online shopping. Any advice what should I enter for this?


    • Mitsu
      February 22, 2013 / 2:21 am

      Tenso offers you a number to use. Justlog in and check your details. If not contact tenso and they’ll provide you with one.

  18. Jane
    March 18, 2013 / 8:35 am

    Hello! Thank you so much for making this incredibly helpful tutorial, I used it to help me get some lovely items from the Liz Lisa website! *O*
    However, I would like to ask a tiiiiny question (if you don’t mind!)
    This may be a little different for you since I used a debit/credit card (Mastercard) to complete my purchase online, but how long does it generally take for your Liz Lisa purchases to appear on your bank account?

    Thank you so much for reading! QuQ///

    • Mitsu
      March 18, 2013 / 9:51 am

      I use my credit card/debit card combo to order and my bank tends to show it instantly and then it gets removed for a month or so and reappears. I think it’s something messed up with Vent Vert (Liz Lisa main company)’s billing system.

  19. April 10, 2013 / 8:07 pm

    Hi Mitsu! Thanks for the awesome tutorial. I just made my first purchase of Liz Lisa by following your guide. :) I finally pulled up the courage to do it (plus Liz Lisa currently have a free shipping promo at the moment) ;)

  20. donia
    April 11, 2013 / 7:32 pm

    hi Mitsu I’m just wondering what should I put in the mail adress pc and e-mail adress phone. Because I put may e-mail adress already but it still cannot and shows me “携帯アドレスにはPCドメインは使用出来ません” What should I fill in that parts?

  21. donia
    April 11, 2013 / 7:34 pm


  22. Samantha
    April 17, 2013 / 5:42 pm

    I have a question. My friend let me use her Visa card to order stuff from LizLisa and I was wondering why hasn’t LizLisa billed her yet?
    And I order it on April 15.

    • Mitsu
      April 17, 2013 / 5:51 pm

      Liz Lisa bills and then sometimes the charge disappears and then 3 weeks later it will reappear, it’s happened to me often and several other people. It’s a weird thing in their billing system. As long as your clothes are shown by tenso or such as being arrived or shipped then it’s okay.

  23. July 8, 2013 / 11:13 pm

    Thanks for creating this post. I have gotten a number of asks about how to order from VENT, and I always direct them here!

  24. Randm
    July 11, 2013 / 11:30 am

    So it doesn’t matter if you’re from America? They ship international right?

    • Mitsu
      July 23, 2013 / 1:00 pm

      As long as you use Tenso, yes!

  25. Rose
    August 7, 2013 / 10:48 am

    Hi, I had this issue with tenso and my package from lizlisa. So tenso is going to need to return the package back to lizlisa. Will I get my money back from lizlisa?

    • Mitsu
      August 7, 2013 / 2:42 pm

      I’ve never had this issue and I don’t know about your order so I really can’t give you any information.

  26. August 15, 2013 / 1:35 pm

    This post is so helpful, I’m going to order Liz Lisa clothes soon :) Thank you so much !

  27. Gin
    October 9, 2013 / 4:34 pm

    hmm.. i wonder how im supposed to spell my last name in japanese when google wont translate it.. DX why oh why cant it just be english. x.x

  28. Babydoll
    December 19, 2013 / 3:46 pm

    Hello~ I love your blog! I have just one question though since you mentioned something weird about the Vent system.

    I payed for the big 21,000 yen Vintage Rose suitcase from Liz Lisa on the 11th, yet it hasn’t taken from my bank account yet. I ordered the Classic Liz Lisa (Dec 14) and Sweet Tralala (Dec 17) 15,750 yen sets just a few days later but Vent took both of those on the Dec 17th. :\ Is 8 days a normal delay? Or do they wait until more is in your bank or something? (I definitely have at least 210 in it, though) I asked my bank and they said nothing got rejected, so it’s strange. T^T; Could you tell me more about how stuff disappears from the Vent system? I’m not sure who to contact about this since Vent is all in Japanese too. Any help would be appreciated.

    • Mitsu
      December 20, 2013 / 3:25 pm

      Fukubukuro only charge on July 1/2nd. You reserved but your card will charge you for it then. Then after that sometimes it can disappear from your checking statement and reappear.

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